Terms & Conditions

1.1 BCN Pickups is a limited company registered in Barcelona. In these Terms and Conditions, “we”, “us”, “our” and “BCN Pickups” refer to BCN Pickups.

1.2 These Terms and Conditions, together with your Booking made in accordance with these Terms, constitute a contract for the Services between You and the Transport Service Provider. This contract is entered into by You and by us acting as agent for and on behalf of the Transport Service Provider.

We are not responsible for, and shall have no liability in respect of, any acts or omissions of the Transport Service Provider including, without limitation, any failure or delay to supply the Services or otherwise affecting the Journey which is caused by the Transport Service Provider.

1.3 These Terms shall apply to all contracts for the provision of our Services to the exclusion of all other terms and conditions.

1.4 No conduct by BCN Pickups shall be deemed to constitute acceptance of any other terms.

1.5 However You choose to book, it is important to understand how, when and with whom a contract is formed. When we offer the Services on the Website, we are inviting You to make an offer to purchase the Services from the Transport Service Provider. You do not make this offer until You choose to do so by clicking “Book Now” on our payment or booking page.

1.6 You will have made us, acting as agent for and on behalf of the Transport Service Provider, an offer to purchase the Services once You have clicked “Book Now”. We will have accepted this offer, acting as agent for and on behalf of the Transport Service Provider, once we have confirmed your Booking and emailed your Booking confirmation to You.

1.7 We may change these Terms from time to time and You are advised to check the Website to consider any changes to the Terms which apply to You and/or any Passenger.

1.8 Without prejudice to the provisions of clause 18, your purchase of the Services and the provision of the Services are subject to the corresponding laws of the country and/or state in which the Journey takes place.

1.9 These Terms apply to any Booking that You make on or through the Website, so You should make sure that You are aware of their contents. These Terms contain important exclusions and limitations of liability.

1.10 Your Booking on the Website is conditional on You accepting these Terms. If You do not agree with any part of them, You must not proceed with your Booking. By confirming that You wish to book the Services through the Website, You indicate that You have read, understood and accepted these Terms. If there is any part that You do not fully understand, or if You have a query about the Services, please contact us.

1.11 If You have any questions, please feel free to contact us. Please note that any contract referred to in these Terms will be with You and all correspondence will be sent to the address or email address given by You during the booking process, even where a third party actually pays for the Services. For the avoidance of doubt, nothing contained in these Terms shall entitle any third party other than the Transport Service Provider to any benefit or rights pursuant to the contract.

Booking means the booking of a Journey forming part of the Services.

You means you, the person who makes a Booking.

Driver means the person or persons allocated by the Transport Service Provider to drive the Vehicle throughout the Journey.

Drop Off Location means the location set out in the Booking to which the Passengers are to travel.

Pick Up Location means the location at which the Customer has agreed to meet the Vehicle and Driver.

Pick Up Time means the local time, using the local time applying at the Pick Up Location, at which the Customer has agreed to meet the Vehicle and Driver.

Journey means the travel between the Pick Up Location and the Drop Off Location as agreed in the Booking, which shall include any subsequent additional and/or amended travel agreed between the Passengers and the Driver or Transport Service Provider, as appropriate.

Passengers means the person or persons making the Journey, which shall be You and/or, if applicable, any other persons. “Passenger” shall mean any one of them.

Services means the arrangement and supply of vehicle and driver transport services.

Transport Service Provider means the supplier of the Vehicle and Driver for a Booking, details of which shall be supplied to You, and subject to any changes which may, at BCN Pickups’ discretion, be made and notified to You at any time prior to the Pick Up Time.

Vehicle means the vehicle type to be used to complete the Journey set out in the Booking.

Website means www.bcnpickups.com.

3.1 We will endeavour to ensure that the Transport Service Provider allocates the Vehicle requested in the Booking to complete your Journey, although we are unable to guarantee the make and model. When this is not possible, we will use our reasonable endeavours to obtain a replacement Vehicle which is of the same or similar standard as the Vehicle requested in the Booking.

3.2 We will provide the Transport Service Provider with details of the Booking.

3.3 Once we have received confirmation from the Transport Service Provider that your Booking can be fulfilled, we will send a confirmation email and/or confirmation text message with your Booking details to the email address and/or phone number given during the booking process.

3.4 We will send You an email containing emergency contact details for the Transport Service Provider to the email address given during the booking process.

4.1 Although we strive to ensure the accuracy of the information on this Website, neither we nor our affiliates, suppliers or agents can be held responsible by You for the accuracy of such information. The images displayed on our Website are for illustrative purposes only. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information provided on this Website.

4.2 You must ensure that You have provided us with full and accurate details of the requirements for your Booking, including, but not limited to, accurate timings using the local time applying at the Pick Up Location, Pick Up Location, Drop Off Location and, where applicable, flight number, train times or ferry times.

4.3 You must ensure that You check that your Booking details are complete and accurate.

4.4 You must ensure that the Passengers have reserved sufficient time to reach their destination when arranging the Pick Up Time, taking into consideration the possibility of delays caused by traffic accidents, congestion, weather conditions, local events or other circumstances.

4.5 You must ensure that the Passengers are at the Pick Up Location at the Pick Up Time.

4.6 You must provide us with valid contact information to enable us to contact You if necessary and provide You with information regarding your Booking.

4.7 You must ensure that You and/or the Passengers have a telephone, with the contact number You have provided, switched on and available at the Pick Up Time and for the duration of any waiting time as set out in clauses 6.3 and 6.4.

4.8 You must ensure that any Passengers under the age of 16 are accompanied by a responsible adult.

4.9 All Passengers must be fit to travel. Drivers, acting reasonably, reserve the right to refuse the Services to any person who is considered unfit to travel, abusive, intoxicated, underage, or if carriage of any such Passengers and/or luggage would cause the Driver to be in breach of any applicable traffic and/or road safety regulations, or may damage the Vehicle.

We will not be liable for the completion of any travel arrangements, nor for any refund, compensation or any other costs whatsoever that You and/or any of the Passengers may incur in such circumstances.

4.10 You must ensure that You have chosen the appropriate vehicle category for your needs. When choosing your vehicle category, You should consider the number of Passengers travelling in the Vehicle and the amount of luggage space required and check that the Vehicle meets your needs.

4.11 You are responsible for ensuring that the Passengers comply with all provisions of these Terms where necessary or required to enable You to comply with these Terms, and You shall be liable for all acts and omissions of the Passengers.

5.1 BCN Pickups does not charge any separate booking fee or booking charge. The price quoted on the Website and shown in your Booking confirmation is the price payable for the Journey, unless You request changes, additional waiting time, extra stops, additional equipment, or other additional services.

5.2 Except where You and/or any Passenger agree to changes to the Journey with the Transport Service Provider and/or the Driver, all applicable tolls, congestion charges, taxes and gratuity charges are included in the price quoted on the Website and shown in the Booking.

5.3 Any additional charges arising from changes to the Journey, additional waiting time, special requests, extra stops, or other additional services must be agreed before they are applied and may be payable by You or the Passenger, as appropriate.

5.4 You and/or the Passengers may be charged if changes are made to your Journey once the Passengers have been picked up by the Driver. Such additional charge will be agreed locally with the Driver and/or Transport Service Provider and paid to us or the Driver at the Pick Up Time or at the end of the Journey, by such means as we, the Driver or the Transport Service Provider shall indicate.

5.5 The Driver and/or Transport Service Provider reserves the right to decline any unreasonable requests to amend the Journey. Neither we nor the Driver nor the Transport Service Provider shall have any liability to You if You make changes to the Journey that are not acceptable to the Driver and/or the Transport Service Provider.

5.6 We may pre-authorize the full amount chargeable for your Booking when we receive your Booking. This means a temporary hold may be placed on your payment method, but funds may not be debited at that time.

5.7 Payment will be taken once your Booking has been confirmed.

6.1 You must ensure that, at the Pick Up Time and at all times during the waiting times referred to in clauses 6.3 and 6.4, one of the Passengers has with them a telephone or other similar means of communication that is switched on and contactable using the contact number provided during the booking process.

6.2 If the Pick Up Location may not be easy to locate or apparent from the road, You must provide accurate details to assist the Driver in locating the Passengers at the Pick Up Location. The additional information should be typed in the “Comments for the Driver” box on the Website and should include, without limitation, information about unmarked roads, security gate arrangements, or specific access and exit gates.

6.3 The Vehicle and Driver will wait for the Passengers for up to 60 minutes where the Pick Up Location is at an airport.

6.4 The Vehicle and Driver will wait for the Passengers for up to 30 minutes where the Pick Up Location is at a port, train station or bus station, and up to 15 minutes at any location other than an airport, port, train station or bus station.

6.5 If the Passengers are unable to meet the Vehicle and Driver at the Pick Up Time, it is essential that You contact the Transport Service Provider as soon as possible to request to rearrange the Pick Up Time. You acknowledge and accept that the Transport Service Provider reserves the right to decline any unreasonable amendments to the Pick Up Time and/or the Journey.

6.6 If the Transport Service Provider is not informed of any desired change in arrangements by the Passengers, it is likely that the Vehicle and Driver will not be at the Pick Up Location when the Passengers arrive. In any event, the Transport Service Provider is not obliged to agree to any such change.

6.7 Neither we nor the Transport Service Provider are responsible for failed Journeys if the details You have provided in the Booking are incorrect.

6.8 As the Transport Service Provider will have allocated a Vehicle and a Driver to a Booking, and the Driver may have incurred time travelling to and waiting at the Pick Up Location, and travelling back from the Pick Up Location, You acknowledge and accept that in the event of a failed Journey due to:

• 6.8.1 incorrect Pick Up Location and/or Journey details being provided to us in the booking process;
• 6.8.2 the Passengers failing to be at the Pick Up Location at the Pick Up Time or before the end of the waiting times referred to in clauses 6.3 or 6.4;
• 6.8.3 the Passengers failing to rearrange a Pick Up Time in accordance with these Terms;
• 6.8.4 the Passengers requesting unreasonable amendments to the Pick Up Time or the Journey; or
• 6.8.5 any other cause by You or the Passengers,

You will not be entitled to any refund in relation to the Booking and neither we nor the Transport Service Provider shall have any liability whatsoever to You or any Passenger in respect of the failed Journey or the Booking.

6.9 In unique cases, where You are delayed at the airport unexpectedly or require additional waiting time, we advise contacting our Customer Support Team as soon as possible. Please be advised that additional waiting time may result in an additional charge based on the vehicle type You have requested.

For a Pick Up where a Sedan car-type is assigned: EUR 6.00 / 15 minutes

For a Pick Up where a Minivan car-type is assigned: EUR 9.00 / 15 minutes

7.1 If any Passengers have any special requests relating to the Booking or require additional equipment, this should be notified to the Customer Support Team at the time of Booking or no later than 2 working days before the Pick Up Time. Please note that any special requests or additional equipment cannot be guaranteed.

7.2 Any additional charges incurred as a result of any special requests or requirements for additional equipment will be notified to You by the Customer Support Team and will be payable to the Transport Service Provider at the end of the Journey, unless otherwise agreed.

9.1 If any Passenger is not satisfied with the Booking or the Journey in any way, or if You wish to make a complaint, You should report this to the BCN Pickups Customer Support Team as soon as possible.

9.2 Complaints should be made in writing to info@bcnpickups.com and should include your Booking details, contact information, and a full description of the issue.

10.1 If we fail to comply with our obligations under these Terms, we may be responsible for loss or damage You suffer that is a foreseeable result of our failure or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable only if it is an obvious consequence of our failure or if it was contemplated by You and us at the time of the Booking.

10.2 Subject to clause 10.4, neither we nor the Transport Service Provider shall be liable to You or any Passenger, whether in contract, tort including negligence, breach of statutory duty or otherwise, for any indirect losses of whatever nature, whether or not they arise out of any other loss or damage suffered by You or any Passenger.

Furthermore, neither we nor the Transport Service Provider shall be liable for any loss of profits, loss of opportunity, loss of goodwill, consequential losses, damages or costs.

10.3 Subject to clause 10.4, the aggregate limit of our liability and the Transport Service Provider’s liability to You and any Passengers, however arising under these Terms or in respect of a Booking or Journey, shall in no circumstances exceed the cost of the Booking.

10.4 Nothing in these Terms excludes or limits liability for:

• (i) death or personal injury caused by the negligence of the liable party;
• (ii) fraud or fraudulent misrepresentation; or
• (iii) any other liability which cannot be limited or excluded by applicable law.

10.5 Except as expressly stated in these Terms, no representations, warranties or undertakings are given in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, no responsibility is accepted for ensuring that the Services are suitable for your purposes, which remains solely your responsibility.

11.1 A “Force Majeure Event” means any event which is unforeseen or otherwise beyond the reasonable control of the party in question, including but not limited to strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, fire, flood, storm, unavoidable technical problems with transport, closure or congestion of airports, ferry ports or other locations, cancellation or diversion of scheduled flights or other journeys, financial failure of airlines or other transport providers, or any act or omission of any party other than the party in question.

11.2 Neither we nor the Transport Service Provider shall have any liability for or in respect of any failure to perform or any delay in performing any of our respective obligations under or pursuant to a Booking, a Journey or these Terms, if and in so far as performance is delayed, hindered or prevented by a Force Majeure Event.

11.3 In the event that a Force Majeure Event persists within 2 working days of the Pick Up Time, we may terminate and withdraw the Booking by giving You not less than 24 hours’ notice and refunding all amounts paid by You to us in respect of the Booking prior to the Force Majeure Event.

11.4 In the case of Vehicle breakdown or mechanical difficulties, it is the responsibility of the Transport Service Provider to make all necessary arrangements to ensure that the Journey can be completed as soon as reasonably possible, providing it is safe and feasible to do so.

12.1 You may cancel your Booking free of charge up to 24 hours before the scheduled Pick Up Time.

12.2 No cancellation fee will apply where cancellation is made at least 24 hours before the scheduled Pick Up Time.

12.3 You may cancel a Booking by either:

• (i) telephoning the BCN Pickups Customer Support Team on 0034601489086 and confirming the cancellation verbally during that telephone call; or
• (ii) emailing info@bcnpickups.com.

12.4 If You cancel a Booking less than 24 hours before the scheduled Pick Up Time, the Booking may be charged in full, regardless of whether the Journey has been made.

12.5 We reserve the right to cancel the Booking in limited circumstances, including but not limited to the unavailability, insolvency or failure of a Transport Service Provider.

12.6 Where we cancel the Booking due to issues related to the Transport Service Provider and/or the applicable vehicle which was due to be used for the Journey, we will use reasonable endeavours to arrange the supply of an alternative vehicle. At periods of high demand, it may not be possible to arrange an alternative vehicle.

12.7 If we cancel the Booking and are unable to provide an alternative vehicle, You will receive a refund of all monies already paid by You in respect of the Booking.

13.1 If the Vehicle and Driver are not at the Pick Up Location at the Pick Up Time, or the Journey is not completed as agreed in respect of the Booking, other than as a result of a Force Majeure Event and save where You or any Passenger cause the Journey not to be completed, You may apply for a refund.

13.2 To be eligible for a refund, You and/or the Passengers, as applicable, must have complied with your obligations as set out in these Terms.

13.3 To make a refund claim, You should write to info@bcnpickups.com, providing us with your email address, Booking details provided in the confirmation email and/or confirmation text, and full details of the circumstances giving rise to the refund claim within 7 days of the Pick Up Time.

13.4 We will process all refund claims without unreasonable delay. However, we reserve the right to fully investigate the circumstances and correspond with the Transport Service Provider. Therefore, it may take up to 14 working days to process your refund claim, especially if different time zones and office hours are involved.

13.5 The processing time set out in clause 13.4 is subject to the accuracy and clarity of the refund claim and the timeliness of your responses to any additional questions.

13.6 If your refund claim is accepted, it may take up to 5 working days for the refund transaction to be carried out.

13.7 BCN Pickups is not obliged to process any refund claims which are not made in writing to info@bcnpickups.com within 7 days of the Pick Up Time.

13.8 Where You cancel your Booking at least 24 hours before the scheduled Pick Up Time, You will be eligible for free cancellation in accordance with clause 12 and no cancellation fee will apply.

14.1 It is prohibited for anyone to use any device or software program to directly or indirectly interface, or attempt to interface, with this Website to retrieve content and/or any other data, including prices.

14.2 It is also prohibited to interfere, or attempt to interfere, with the normal working of this Website. Any activity that we consider places undue load or stress on our systems may be terminated.

14.3 We may monitor access to our Website and the activities of automated systems or persons conducting an unreasonable number of searches with the aim of accessing information and/or prices. Such activity may be terminated and those systems or persons may be blocked from our Website.

14.4 Your use of the Website indicates your agreement to be bound by these Website Conditions of Use.

This Privacy Notice explains how we collect, use and protect any information about You. It also tells You how to get in touch if You have any questions about it. We may change this Notice from time to time, so please check back here for updates.

We offer a range of services related to online ground transportation, including products and services through our own websites, mobile apps, emails and text messages, referred to as “platforms”. We may also do this through our business partners’ websites, social media and other platforms. This Notice applies to all the personal data we collect while providing these services, or when You contact us by email, live chat, phone or post.

Personal data You give us: We cannot help You make a booking or request a quote without certain information. When You do either of those things, we ask You for the information we need so we can provide the service requested. This may include your name, contact details, email address, address and phone number. It may also include payment information, flight number, pick-up and drop-off address, date of birth where required, and the names of any additional passengers.

If You get in touch with us by phone, email, live chat, social media or other means, we may collect information from You there too. After your Booking, we may ask You to provide a review to help us improve our services and to help future customers.

Personal data You give us about others: You may add someone as an additional passenger, or You may make a Booking on behalf of someone else. If You do so, You must make sure that the person knows You are giving us their details and has accepted the way we handle their personal data as described in this Notice. This is your responsibility.

Personal data we collect automatically: When You visit our platforms, we may automatically collect some information. This may include your IP address, pages visited, browser type, clicks, operating system, application version, language settings, device-specific settings and characteristics, and data that identifies your device. If You are using a mobile device, we may also collect location details where permitted.

16.1 Your privacy is important to us. By using this Website, You accept the terms of our privacy policy and consent to the use of your personal information by BCN Pickups and its service providers to provide our services to You.

16.2 Where permitted by law and where You have given consent where required, we may also use your contact details to send promotional emails, quote follow-up emails and special offer emails.

16.3 You may contact us at info@bcnpickups.com if You have any questions about how your personal data is used.

17.1 We may use cookies and other technologies to facilitate and track your use of services offered on the Website and in connection with our email communications.

17.2 For more information on this, please see our privacy policy accessible via the Website.

18.1 To the fullest extent permitted, these Terms are governed by the laws of Spain.

18.2 All parties shall be subject to the non-exclusive jurisdiction of the courts of Spain.